Terms of Service

Email Solutions

• Business email hosting with custom domain support
• Enterprise email solutions with advanced security features
• Email security services including spam protection and encryption
• Email migration and setup services
• 24/7 email support and maintenance

Web Development & Design

• Custom website development and design
• E-commerce platform development
• Mobile application development
• Website maintenance and updates
• Search Engine Optimization (SEO) services
• Content Management System (CMS) integration

Digital Marketing

• Search Engine Optimization (SEO) and Search Engine Marketing (SEM)
• Pay-Per-Click (PPC) advertising management
• Social Media Marketing and management
• Content creation and marketing strategies
• Email marketing campaigns
• Digital analytics and reporting

AI & Data Analytics

• Machine learning solutions and implementation
• Business intelligence dashboard development
• Data analytics and visualization services
• AI chatbot development and integration
• Predictive analytics solutions
• Data migration and management services

IT Solutions & Consulting

• Digital transformation consulting
• IT roadmap development and strategic planning
• Technical support services
• System integration and automation
• Cloud migration and hosting services
• Cybersecurity assessments and solutions

Accurate Information

Provide accurate, complete, and up-to-date information necessary for service delivery. This includes contact details, business information, and technical specifications.

Timely Cooperation

Provide timely feedback, approvals, and necessary materials required for project completion. Delays in client response may result in project timeline extensions.

Content Responsibility

Ensure all content provided (text, images, videos) is legally owned or properly licensed. You indemnify us against any claims related to content you provide.

Compliance

Comply with all applicable laws and regulations. Use our services only for lawful purposes and in accordance with these Terms.

System Access

Provide necessary access to systems, accounts, and platforms required for service delivery. Maintain confidentiality of access credentials.

Payment Schedule

• One-time Projects: 50% deposit required before work commencement, 50% upon project completion
• Recurring Services: Monthly payments due on the agreed date each month
• Custom Projects: Payment schedule as outlined in individual service agreements
• Hosting & Email Services: Annual payments preferred, monthly options available

Accepted Payment Methods

• Bank transfer (preferred method)
• Online payment platforms (Paystack, Flutterwave)
• Mobile money transfers
• Cash payments (for local clients only)
• Check payments (subject to clearance)

Late Payment Policy

• Payments are due within 7 days of invoice date unless otherwise agreed
• A late fee of 5% may be charged for payments overdue by more than 14 days
• Services may be suspended for accounts overdue by more than 30 days
• Collection costs may be added to overdue accounts

Refund Policy

• Deposits are non-refundable once work has commenced
• Refunds for unused portions of recurring services may be considered on a case-by-case basis
• No refunds for completed work or delivered services
• Hosting and domain registration fees are non-refundable

Our Intellectual Property

All intellectual property rights in our services, including but not limited to software code, designs, processes, methodologies, and documentation, remain the exclusive property of Hisparadisetech unless explicitly transferred in writing.

This includes proprietary frameworks, templates, and reusable components that may be incorporated into your project.

Client Intellectual Property

You retain all rights to your original content, data, trademarks, and other intellectual property provided to us. You grant us a limited license to use your intellectual property solely for the purpose of delivering the agreed services.

Upon full payment, you will own the final deliverables created specifically for your project, excluding our proprietary components and methodologies.

Third-Party Components

Some projects may incorporate third-party software, plugins, or components. These remain subject to their original licenses. We will inform you of any ongoing licensing requirements or fees associated with third-party components.

Portfolio Usage

We reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials unless you specifically request confidentiality in writing. We will not disclose sensitive business information or proprietary data.

Data Collection & Use

We collect only the information necessary to provide our services. This may include contact information, business data, website analytics, and technical information required for service delivery.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your data only as long as necessary to provide services or as required by law. Upon request and service termination, we will securely delete your data unless legally required to retain it.

Third-Party Sharing

We do not sell, trade, or share your personal information with third parties except as necessary to deliver services (e.g., hosting providers, payment processors) or as required by law.

Uptime Commitment

• We strive to maintain 99.9% uptime for hosting and email services
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without prior notice
• Downtime due to factors beyond our control is not covered by uptime guarantees

Support Services

• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (WAT)
• Emergency Support: Available 24/7 for critical hosting and email issues
• Response Times: We aim to respond within 4 hours during business hours
• Contact Methods: Email, phone, and WhatsApp support available

Service Limitations

While we strive to provide excellent service, we cannot guarantee uninterrupted operation or complete error-free performance. Service availability may be affected by factors beyond our control, including internet connectivity issues, third-party service providers, natural disasters, or other force majeure events.

Maximum Liability

Our total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

Service-Specific Limitations

For hosting and email services, our liability is limited to service credit or refund of fees paid for the affected service period. We are not responsible for data loss due to client actions or third-party factors.

Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, government actions, internet failures, or other force majeure events.

Termination by Client

• You may terminate services with 30 days written notice
• One-time projects cannot be terminated after work has commenced without payment for work completed
• Recurring services will be terminated at the end of the current billing period
• Early termination may result in loss of discounts or promotional pricing

Termination by Hisparadisetech

We may terminate services immediately in the following circumstances:

• Non-payment of fees after 30 days past due
• Breach of these Terms of Service
• Use of services for illegal or harmful purposes
• Abusive behavior toward our staff
• Violation of acceptable use policies

Post-Termination

• All outstanding fees become immediately due upon termination
• We will provide reasonable assistance for data migration (fees may apply)
• Access to services will be suspended immediately upon termination
• Confidentiality obligations survive termination
• Client data will be deleted after 30 days unless otherwise requested

Governing Law

These Terms and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, specifically the laws applicable in Delta State.

Dispute Resolution

We encourage resolution of disputes through direct communication. In the event of a dispute:

1. Direct Negotiation: Both parties will attempt to resolve disputes through good-faith negotiations for at least 30 days
2. Mediation: If direct negotiation fails, disputes will be submitted to mediation before a mutually agreed mediator
3. Arbitration: Unresolved disputes may be submitted to binding arbitration under Nigerian Arbitration and Conciliation Act
4. Court Jurisdiction: If arbitration is not applicable, disputes will be resolved in the courts of Delta State, Nigeria

Legal Fees

In any legal proceeding arising from these Terms, the prevailing party shall be entitled to recover reasonable attorney's fees and costs, unless prohibited by applicable law.